SECTION A: Multiple-choice questions. [10 MARKS] Answer each of the following questions by choosing one alternative that best answer the question.

1. Being a manager, with no environmental uncertainty or threat of competitors new products, would be relatively simple without ______________.

a. Government regulations b. Diversity c. Cultural differences d. Organisational change

2. Managing change is an integral part of ______________.

a. Top managements job b. Middle-level managements job

c. The first-line managers job d. Every managers job

3. Which of the following are reasons why organisations engage in managing change

a. To make employees feel inferior

b. To become more flexible and to adapt to the changing environment

c. To decrease productivity

d. An organisation does not need to manage change

4. Assembly-line technology is changing dramatically as organisations _______________.

a. Develop new products for the market

b. Replace human labour with robots

c. Replace old manually controlled machines with newer machines

d. Find new markets for their products

5. Changing human resource management activities to attract and retain health care specialists due to increased needs for those workers is an example of what kind of environmental change factor?

a. Marketplace b. Technology c. Labour markets d. Economic

6. Global economic pressures force organisations to become more _____________.

a. Price competitive

b. Quality conscious

c. Cost efficient

d. Conservative with raw materials

7. Falling interest rates are an example of what external force?

a. Marketplace b. Government laws and regulations c. Labour markets d. Economic changes

8. Which of the following is not an internal force of change?

a. Technology b. Strategy c. Workforce d. Employee attitudes

9. Which of the following is not an external force of change?

a. Marketplace b. Government laws and regulations c. Economic changes d. Workforce

10. Internal forces that stimulate the need for change tend to originate primarily from the impact of external forces or from ___________.

a. The forces of competition

b. Change in technology

c. Customer demand for the products the company produces

d. The internal operations of the organisation