SECTION C SHORT ANSWER QUESTIONS [30 marks] There are eight questions in this section. Answer all questions. 1. Define conflict and use one example to differentiate between the following levels of conflict. (5 marks) i) Intergroup conflict and intra group conflict ii) Interpersonal conflict and intrapersonal conflict 2. Distinguish between conceptual and a practical definitions of a conflict. (4 marks) 3. With the aid of examples describe three conflict management approaches. (9 marks) 4. Examine the third intervention method of mediation under the following perspectives: a) The role of mediator during mediation process. (5 marks) b) The benefits a successful mediation effort. (5 marks) 5. Give any two reasons people who engage in unethical behaviour use to justify their behaviour. (2 marks)