Section One Multiple Choice (40 questions)

Choose the most correct answer after carefully reading the question.

1. Motivating workers to leave the lunchroom on time to return to work would be an example of: A courteous workplace behavior B having respect for your employer C demonstrating belief in a clean workplace D a component of workplace sustainability program. E None of the above 2. Valuing integrity in your business and in your practices is an example of : A Honesty B Fairness C Trust D Lack of respect E None of the above 3. An effective sustainability Program should have the following elements: A Always put the customer first B Keep your tools organized C Proudly serve your community D Source eco-friendly suppliers of raw materials 4. An effective Sustainability program should include the following: A A plan to reduce food miles B Longer break times for workers C A pay increase for maintenance staff D A better benefit package for workers 5. 5S, sometimes referred to as 5s or Five S, refers to five Japanese terms used to describe the steps: They are as follows: A Seiri, Seiton, Seiso, Seiketsu, and Shitsuke B Sushi, shwarma, jojo, forti, susti C. Clean, sustain, Kyoto, Nagasaki D. None of the above 6.During the set phase of a 5S lean implementation, the warehouse team finds locations for all the tools required to perform the work. This is an example of: A Not adhering to ergonomic design principles B Not locating each part in the optimal position C Making it easy to return parts to their location D Using visual management principles

7.The three pillars of Sustainability are as follows: A Profit, margins, people B People. Planet. profit C KPI, SOP, OEM D None of the above 8. Employees of the logistics department must undergo constant process training in order to A Develop achievable KPIs B Explain work instructions to staff C Become more reliable workers D make them aware of all Health and Safety procedures

9. Sustainability programs can best be achieved by the following: A Following the processes of adaptive logistics B. Planning to grow your business C. using business ethics properly D. None of the above

10. The concept of development evolved rapidly since the second world war primarily because: A Global population growth B Rapid evolution of inter disciplinary scholarship C Progress of Opulence D Greater tracking of economic growth

11. Successful sustainability initiatives are often characterized by the following: A Having a strong belief in the merits of social responsibility B Assembling and diverse team C Keeping the plan real D. None of the above

12. Shifting from in-house returns and resale teams to external providers is an example of: A The best $00.99 solution B Getting the most out your workers C Adapting to reverse supply chain challenges D None of the above

13. When the supply chain is working well and everyone is busy Sustainability programs often get A More developed B More funding C less attention D Ignored E None of the above

14. Logistic and Supply chain management have far reaching activities that effect the consumer. Often the consumer will only be disappointed with the supply chain when: A The price of a product goes up B They cant find the proper size or shape of a product C Their store is sold out of a product D There is no on line service C None of the above

15. Improvement to your reverse supply processes will: A Improve Sourcing and procurement B Make Packaging and assembly more effective C Extend the life of your assets and prevent unnecessary waste D. Improve Consumer service

16. 3PL logistic providers are faced with unique challenges when developing their own Sustainability programs such as: A Motivating staff to buy in B Clear understanding of the value of outsourcing C Practicality of cooperating with their large customers D None of the above

17. The three key factors involved in the development and growth of reverse logistics are: A Concentrating the supply base into fewer suppliers, buying in bulk, B Lobbying OPEC for cheaper gas, developing an on line presence, hiring cheap labour C Negotiating with suppliers for cheaper prices, assessing your solution success, adopting sustainable goals D None of the above

18.The largest area of concern for businesses embarking on a Sustainability program is A Transportation problem B Hazardous materials disposal C Assessing your multi channel approach to operational reliability D productivity of their staff C All of the above

19 Amazons next day delivery promise is an example of: A poor customer service B an unsustainable promise C A ploy to force consumers to spend D None of the above

20. Walmarts mission statement is an example of : A A promise to help the consumer B An unrealistic expectation C A good sustainability promised D All of the above

21. A bottleneck problem with Supply Chain sustainability programs is best described by A Workplace culture program B Continuous Improvement Plan C The SUEZ canal blockage D All of the above

22. The rise of E Commerce has significant implications for Sustainability programs such as A Reliability B Production C Expedition D The bullwhip effect

23. The flow of logistics if virtually one way. This means A Vaccines can get to everyone on time B Consumers are not allowed to return goods C China will focus on human rights laws D None of the above

24. Sustainability can be best described as A Doing what is clean B Making cool signs for the warehouse C Doing what works everyday day D Putting out the garbage on time E Believing you can do things differently

25. The most important element of Sustainability on SCM is the following A The impact of the environment on the supply chain B The impact of the Supply chain on the environment C The lack of funding for such programs D The lack of planning on warehouses E None of the above