Select the term that best describes each situation. Use each term no more than once.

Conflict culture Disagreeable conflict management norms Passive$-$aggressive conflict culture

Active conflict management norms Dominating conflict culture Culture of inclusion

Passive conflict management norms Collaborative conflict culture

Agreeable conflict management norms Avoidant conflict culture

If you want to improve your organization$$s retention of minority employees and improve these employees$$ performance, what type of culture should you try to influence?

As a manager, you believe that the best way to run a team is to encourage open communication through heated, honest arguments. What type of culture should you try to create?

If you want your employees to resolve conflict openly, what type of norms should you try to influence or create?