Question: Service calls are handled by one customer service representative with random arrivals and random service. Service calls are handled by one customer service representative. The

Service calls are handled by one customer service representative with random arrivals and random service. Service calls are handled by one customer service representative. The service time is exponentially distributed with a mean of 5 minutes. Calls come in at an average of one call every 6 minutes. Determine the arrival rate and the service rate

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