Service Performance" box$).$ These values are hypothetical and do not reflect any real company's actual performance.

$\backslash$begin$\{$tabular$\}\{$lcc$\}$

Description & Weight & Number of Errors $\backslash \backslash$

$\backslash$hline Complaints reopened & $3$ & $150\backslash \backslash$

Damaged packages & $10$ & $17\backslash \backslash$

International & $1$ & $109\backslash \backslash$

Invoice adjustments & $1$ & $288\backslash \backslash$

Late pickup stops & $3$ & $206\backslash \backslash$

Lost packages & $10$ & $3\backslash \backslash$

Missed proof of delivery & $1$ & $20\backslash \backslash$

Right date late & $1$ & $747\backslash \backslash$

Traces & $3$ & $113\backslash \backslash$

Wrong day late & $5$ & $11$

$\backslash$end$\{$tabular$\}$

Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places.

Service Quality Indicator $($SQI$)$: $\backslash (\backslash$square $\backslash )\backslash \%$