Services are often more difficult to provide to customers than goods. This is due to all of the following reasons EXCEPT:

Group of answer choices

a-services typically cannot be stored for future consumption

b-services are more expensive to provide than goods

c-services often require the customer to be physically present

d-different customers require different features to the services they purchase

"Capacity planning" involves:

Group of answer choices

a-deciding the maximum amount of capital the firm can borrow

b-deciding how much product or service it should normally be able to produce

c-determining how many human resources the business needs to employ to work at full capacity

d-determining how much each employee should produce