Question: Solved Problems Virtual Office Hours help is available in MyOMLab. SOLUTION -100 -95 84 - 66 SOLVED PROBLEM 6.1 Northern Airlines's frequent flyer complaints about

Solved Problems Virtual Office Hours help is available in MyOMLab. SOLUTION -100 -95 84 - 66 SOLVED PROBLEM 6.1 Northern Airlines's frequent flyer complaints about redeeming miles for free, discounted, and upgraded travel are summarized below, in five categories, from 600 letters received this year. COMPLAINT FREQUENCY Could not get through to customer service to make 125 requests Seats not available on date requested 270 Had to pay fees to get "free" seats 62 Seats were available but only on flights at odd hours 110 Rules kept changing whenever customer called 933 Develop a Pareto chart for the data 300 270 Cumulative percentage 250 Number of complaints Frequency 8 8 200 150 110 100 62 50 33 0 Rio Seats Customer Available Feed not available service odd hours 10% only 10% Cous percentage of the total 459

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