Someone received a voicemail from the boss complaining about her new laptop and requesting an additional monitor. Read the voicemail, troubleshoot the issue, and fill out and submit ahelp desk ticket.

VOICE MAIL FROM THE BOSS!

Hey, guys! I just bought a laptop and tried to hook it to the company network. There must be a problem with the network because it didn't connect. It worked at home, so I know there's nothing wrong with the computer. I really need to access some shared files, but I have to get on the network to do this. Please get this sorted out as soon as possible. I also need an additional monitor because I can't see my tiny screen very well. Please set this up using digital connections. I want the monitor to repeat whatever is on my laptop screen. Thank you!

Troubleshoot the problem.

• Troubleshoot the issue by openingTestOut 14.8(the lab sandbox) and working on the computer inside the IT Administration office.
• Go through the steps you would take to fix the problem,taking screenshotsthat show internet connectivity for the laptop, as well as the hardware bench showing the laptop and connected monitor.
• Set up a wireless profile on the laptop and connect it to the company network.
• You should have screenshots that show:
  • Correct SSID for corporate network
  • Correct password used for wireless profile
  • Network Icon shows internet connectivity
  • 2nd monitor configured as duplicate displays
  • 2nd monitor connected with DVI-D cable.
• Note: For this lab, use the Exec Laptop. The challenge for this lab will be to find the password for CorpNet.com. There is also a problem with mirroring the displays. The option doesn't work (although the screens show a mirror). Put a note in the "ticket" about what you would have selected for the multiple display option.