Question: Source: 1 9 5 0 ASTM Manual on Quality Control of Materials, copyright American Society for Testing Materials. Reprinted with permission. Historically, the average time

Source: 1950 ASTM Manual on Quality Control of Materials, copyright American Society for Testing Materials. Reprinted with permission.
Historically, the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day. Management would like to specify the control limits for an chart with a sample size of 10 and 3- sigma limits. The UCL for the chart would be:
less than or equal to 3.30.
greater than 3.30 but less than or equal to 3.40.
greater than 3.40 but less than or equal to 3.50.
greater than 3.50.

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