ss Data Table Mangee Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Mangee Corporation has collected for the past quarter. A B 1 KPI Goal Actual 1 1.8 1.7 1.3 23% 22% 80% 83% 2 Employee satisfaction survey (1 - 5, with 1 as most satisfied) 3 Average repair time (number of days) 4 Gross margin growth percentage Percentage of employees with access to customer 5 relationship database 6 Return on investment 7 Number of repeat customers 8 Number of units produced per hour 9 Market share percentage 26% 23% 101,000 102,000 6.9 6.6 16% 13% Print Done i More Info Through its strategic management planning process, Mangee Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase gross margin. 2. Improve production efficiency. 3. Improve employee morale. 4. Increase market share. 5. Improve post-sales service. 6. Increase customer retention. 7. Increase Return on Investment (ROI). 8. Increase number of employees with access to customer relationship database. Print Done i X Requirement Prepare a balanced Scorecard report for Mangee Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced Scorecard report, select if the associated KPI goal has been achieved. (Enter in the objectives using the numbers provided in the popup. Abbreviation used: # = number.) Print Done Mangee Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. (Click the icon to view the specific objectives.) |(Click the icon to view KPIs and corresponding data.) Read the requirement. Mangee Corporation Balanced Scorecard Report For Quarter Ended December 31 Goal Perspective: Objective KPI Goal Actual Achieved? Financial: Customer: Choose from any drop-down list and then click Check Answer. Goal Actual Ac Employee satisfaction survey (1 - 5, with 1 as most satisfied) Number of units produced per hour Gross margin growth percentage Percentage of employees with access to customer relationship database Return on investment Number of repeat customers C Average repair time (number of days) Market share percentage Goal Goal Actual Achieved? 80% 26% 101,000 6.9 16% 1.7 1 click Check Answer. 23%