STARBUCKS

Edit View Insert Format Arrange Tools Slide Show La Fri Jan 28 19:23 PowerPoint File AutoSave OFF Window Help Bottlenecks and Pain Points A C... Home Insert Draw Design Transitions Animations Slide Show Review View Recording Acrobat Tell me Share Comments X Helvetica Light Body) 18 - A A Shapes T Layout Hesat Section u ve New Nay Slids BUX . w Convert to SmartArt Picture Art Box Arrange Quick Styles 2 Design Idcas Create and Share Adobe PDF 1 we Bottlenecks and Pain Points Identify 3 problems (or pain points) for the end user (the customer). Trace the problem from start finish of the operation. Describe the operation step-by-step. Where are the bottlenecks occurring? Highlight or circle the bottleneck. Think and note possible solutions to the bottleneck. Example Barista puts Server takes Barista makes coffee behind Server takes order and gives several coffee coffee to My coffee is cold. 1 it to barista drinks at once want hot coffee. to deliver counter for server customer 1 rewerburlas so much bertahan wuke fower orta qulekly. Have barista put it on the counter for customer to plak up Pain Point 1 Describe the process (each operational step) Pain Point 2 Describe the process (each operational step) Pain Point 3 Describe the process (each operational step) Stratford Click to add notes Slide 1 of 1 English (United States Accessibility: Investigate Notes Comments + 82%