Step 1: Choose an industry, you will be the Operations Director of your company: 1. Pharmaceuticals 2. Medical Supplies 3. Retail - Grocery 4. Retail - Apparel, toys, electronics, etc. 5. Sporting gears, equipment 6. Import and Export

Step 2: Read the Case As an Operations Director you oversee sub departments with your Assistant Managers like Procurement, Supply Chain, Risk Mitigation, Business Continuity, Disaster Recovery, Outsourcing, Human Resources, Accounting, etc. This case asks you to assess the situation you are faced by and explain how would you respond to it.

Situation: Due to COVID-19 Pandemic, your 4 warehouses in Ontario are facing major challenges. Staff are falling ill and absenteeism has increased. Your suppliers have been delaying delivery. Facing these and other assumed challenges, what would be your action plan?

Step 3: Questions

Q1). What will be the key questions you will ask your suppliers to mitigate the risks of future inventory shortages? Would you rely on your primary suppliers? What would be your contingency actions if your evaluation tells you that primary suppliers won't be able to keep up with the demand?