Supply chain management is a multi$-$faceted process with many stakeholders and even more moving parts. New technology aims to make the supply chain more efficient, yet investing in the wrong technology further complicates productivity while hindering profitability, causing supply chain issues. Effective supply chain management offers numerous benefits for companies, so overcoming challenges to keep things running smoothly is a top priority for supply chain professionals. With this regard,

Discuss the following challenges and suggest possible solutions to resolve each challenge:

$3\mathrm{.}1$ Supplier Relationship Management $(15)$

$3\mathrm{.}2$ Customer service