system analyasis and design 7th ed

Please help me to complete the Case Study at the end of chapter 7: " On the Spot Courier Services "

1.Can it deploy similar functionality by having drivers install an app on their smart phones?

2.Are the pros and cons of this approach as compared with a customized hardware device?

3.Is this a feasible alternative given the wide variety of phones that drivers might own?

4.What embedded software on a smartphone will for the apps technology environment?