Tanglewood Case #7

1. As in the previous exercise, develop a detailed selection plan for this position. Determine what you want to measure by analyzing KSAOs from the job description and the information on organizational culture in the case, and fitting the selection measures into the plan format as shown in Exhibit 8.2. The assessment methods you should consider in the selection plan are biodata, the Marshfield Applicant Examination, Retail Knowledge, conscientiousness, and extraversion.

2. Discuss how each of the predictors (biodata, the Marshfield Applicant Examination, Retail Knowledge, conscientiousness, and extraversion) should be weighted in the evaluation of each applicant. Give justification for why some predictors should be given more weight than others. Who are your top three finalists using the weighted predictor approach (see Appendix D for a summary of applicant scores on the predictors)? (1/2 page)

3. Compare the weighted predictor approach to a multiple hurdle selection procedure that uses test scores as a first stage to find the five strongest candidates, and then uses interviews and rsums to select the top three finalists (Resumes and Interview summaries are included in Appendix D). Who are your top three finalists using the multiple hurdles approach? Which of the methods (weighted predictor or multiple hurdle) do you believe works best? Why? (1/2 page)

EXHIBIT 8.2-Selection Plan Format and Example for Secretarial Position Method of Assessment Necessary for Selection? (Y/N) WPCT DB LTR TEF ML EM TM IRV x x x x x x Major KSAO Category 1. Ability to follow oral directions/listening skills 2. Ability to read and understand manuals and guidelines 3. Ability to perform basic arithmetic operations 4. Ability to organize 5. Judgments/priority-setting/decision making ability 6. Oral communication skills 7. Written communication skills 8. Interpersonal skills 9. Typing skills 10. Knowledge of company policies and procedures 11. Knowledge of basic personal computer operations 12. Knowledge of how to use basic office machines 13. Flexibility in dealing with changing job demands 14. Knowledge of computer software 15. Ability to attend to detail and accuracy X X X X X X X X WP-Word processing test, CT-correction test, DB-Database Exam, LTR-Letter, TEF-Travel expense form, ML Maillog, EM-E-mail messages, TM Telephone messages, and IRV-Interview