Task 2: Call handler ill-health conditions and DSE use 2 Call handlers spend very long periods of time seated. (a) Why are the following chair features especially important for the call handlers who work for Burst Homeware? Adjustability. (2) Comfort. (2) (b) What other controls could help reduce the risk of ill-health conditions from prolonged sitting? (6) (C) Call handlers regularly report feeling unwell as a result of their work. Suggest a range of ill-health conditions they may report. (8) (d) Call handlers use Display Screen Equipment (DSE) throughout their working day. Explain why Burst Homeware should use Appendix 5 of the British Health and Safety Executive's document L26. (8) (e) Appendix 5 can identify work environment issues associated with DSE use. Based on the scenario only, which of these issues are likely to be identified at Burst Homeware if Appendix 5 of L26 was to be used? (14)