Task 2: Call handler ill-health conditions and DSE use 2 Call handlers spend very long periods of time seated. (a) Why are the following chair features especially important for the call handlers who work for Burst Homeware? (i) Adjustability. N Comfort. (2) (b) What other controls could help reduce the risk of ill-health conditions from prolonged sitting? (6) (C) Call handlers regularly report feeling unwell as a result of their work. Suggest a range of ill-health conditions they may report. (d) Call handlers use Display Screen Equipment (DSE) throughout their working day. Explain why Burst Homeware should use Appendix 5 of the British Health and Safety Executive's document L26. (e) Appendix 5 can identify work environment issues associated with DSE use. Based on the scenario only, which of these issues are likely to be identified at Burst Homeware if Appendix 5 of L26 was to be used? (14)