Question: Tech giant Google will shut down its 'Neighbourly' app which was launched in May 2018 in Mumbai to help people source local information from their

Tech giant Google will shut down its 'Neighbourly' app which was launched in May 2018 in

Mumbai to help people source local information from their neighbours - as it failed to scale up

due to the Covid-19 pandemic. "We set out to build a helpful neighbourhood app that would let

neighbours help each other find answers to everyday questions about their neighbourhoods such

as a plumber, carpenter, and hairdresser etc," a Google spokesperson said.

If you were to rejuvenate the app, how would you use the Service-Quality model of services to

evaluate moments of truth? Substantiate.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related Marketing Questions!

Q:

2) For each of the following groups, discuss whether each was better-off or worse-off after the launch of Napster and why: 1) Consumers; 2) Super-star artists; 3) Unknown artists; 4) One of the big...

Q:

Please answer in paragraphs not only bullet points (with explanation for each point). The relevant images for the information are attached below, if any other source is used please cite, but please...

Q:

I need help with how to do a DCF analysis for this Spotify case. Please can you show the explanation of the steps Thank you A. Using the information provided, what should SPs shares be trading at on...

Q:

All class members are expected to prepare a typed single-spaced ( 12 point Times New Roman font with 1 inch margins) 1-2-page summary (TWO PAGES ABSOLUTE MAXIMUM-may be bullet pointed) for any FOUR...

Q:

Uber Case History Founded in 2009 by Garrett Camp and Travis Kalanickas "UberCab", met at LeWebin Paris, France in 2008. Camp wanted to solve the Taxi problem in San Francisco. Original pitch split...

Q:

How does the article Fixing Facebook: Fake news, privacy, and platform governance relate to the ted talk video what obligations do social media platforms have to the greater good? Ted talk video...

Q:

Hello, can someone help me to answer these questions? Evaluate Tata Starbucks' corporate-level and international strategy using concepts and tools from material that explains the Importance of the...

Q:

file:///C:/Users/Alissar/Downloads/Charles%20Shcwab%20in%202017%20.pdf Based on this Case study ( Charles Schwab in 2017) Is Charles Schwab a disruptive innovator? explain why you agree of disagree...

Q:

For the exclusive use of T. ZALAN, 2018. CASE: SM-282 DATE: 11/01/17 CHARLES SCHWAB CORP. IN 2017 The first time that Walt Bettinger met Chuck Schwab, he had no idea that one day he'd take the helm...

Q:

On June 29, 2018, Mark Zuckerberg, the founder, Chairman, and CEO of Facebook, had to determine how to address lawmakers' concerns about protecting users' privacy rights. On March 17, The New York...

Q:

You have recently been hired as the Controller for a large publicly-traded company that has experienced significant operating losses for the past few years, which has caused a sharp decline in the...

Q:

A study of 13 children suffering from asthma (Clinical and Experimental Allergy, vol. 20, pp. 429432, 1990) compared single inhaled doses of formoterol (F) and salbutamol (S). Each child was...

Q:

A company failed to record unrealized gains of $ 2 4 million on its available for sale debt security investments. Its tax. rate is 2 5 % . As a resut of this error, comprehensive income would be:...

Q:

WHAT IS the cash flow statement BBINFIT ,AND HOW WE CAN ANALAYSES

Q:

13. last word What do you think of the ethics of using unconscious nudges to alter peoples behavior? Before you answer, consider the following argument made by economists Richard Thaler and Cass...

Q:

4. Theres no such thing as bad publicity. Evaluate this statement in terms of the recognition heuristic. LO8.2

Q:

3. Economist Gerd Gigerenzer characterizes heuristics as fast and frugal ways of reaching decisions. Are there any costs to heuristics being fast and frugal? Explain and give an example of how a fast...