Terra Botanica of Angers is aiming to improve its customer experience by working on multiple aspects: time

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Terra Botanica of Angers is aiming to improve its customer experience by working on multiple aspects: time spent in queues, the restoration offer, and accompanying the parc visitors to get the best of their journey.

You are consulted by the general manager to help them in this process.

List the tools and frameworks that you would use and explain why you use them. Deliverables must be in the form of a table.

Related Book For answer-question

Management Accounting Information for Decision-Making and Strategy Execution

ISBN: 978-0137024971

6th Edition

Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young

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Posted Date: Dec 20, 2023 08:50 AM

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Terra Botanica of Angers is aiming to improve its customer experience by working on multiple aspects: time

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ToolFramework Description Why I Chose It Customer Journey Mapping A visual representation of the customers experience across touchpoints and stages He... View the full answer

Management Accounting Information for Decision-Making and Strategy Execution

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