The following table represents the client's complaints about the deposit service department employees in a commercial...
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The following table represents the client's complaints about the deposit service department employees in a commercial over the last 3 months. Complaint Low competencies Unfriendliness No courtesy unreliability Low credibility Accessibility issues Poor tech support Slow performance unresolved problems unresponsiveness month 1 month 2 month 3 2 1 0 20 30 25 4 3 4 9 5 9 4 2 1 3 4 5 22 30 4 2 1 0 1 1 18 3 1 0 You are requested to: Apply Pareto Analysis to analyze the customer's complaints to report to the operations team so as to solve the issues. The following table represents the client's complaints about the deposit service department employees in a commercial over the last 3 months. Complaint Low competencies Unfriendliness No courtesy unreliability Low credibility Accessibility issues Poor tech support Slow performance unresolved problems unresponsiveness month 1 month 2 month 3 2 1 0 20 30 25 4 3 4 9 5 9 4 2 1 3 4 5 22 30 4 2 1 0 1 1 18 3 1 0 You are requested to: Apply Pareto Analysis to analyze the customer's complaints to report to the operations team so as to solve the issues.
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Pareto Analysis is a statistical technique in decisionmaking used for the selection of a limited number of tasks that produce significant overall effe... View the full answer
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