The Grand Marriott Hotel is a large mid-range hotel in Miami. Part of its quality management practices
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Question:
The Grand Marriott Hotelis a large mid-range hotel in Miami. Part of its quality management practices is to inspect guest rooms immediately after house staff have finished cleaning. A sample of 50 rooms are inspected each day. Besides providing housing staff with individual service quality and productivity reports, quality assurance inspectors maintain an overall count of the number of rooms designated as unacceptable each day. The numbers of unacceptable rooms over a recent two week, 14 day period are indicated below.
Week 1 / Day; | # unacceptable rooms | Week 2 / Day; | # unacceptable rooms |
1 | 4 | 1 | 2 |
2 | 1 | 2 | 1 |
3 | 3 | 3 | 4 |
4 | 6 | 4 | 7 |
5 | 3 | 5 | 6 |
6 | 8 | 6 | 10 |
7 | 4 | 7 | 3 |
- What type of statistical quality control chart should be used for this situation? Explain your choice.
- Complete the necessary calculations and construct a control chart for the number of unacceptable rooms using two sigma (2 ) limits?
- Is the process in control? Explain why or why not? Provide the necessary calculations and/or sketches to support your explanation.
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