The main point in a direct approach message is a W M Select one: O a. written in passive voice O b. always written in first person O c. presented in the first paragraph O d. at the beginning of the second paragraph A good way to clarify information in a memo or e-mail is to use Select one: O a. several different font sizes O b. lists and bullets O c. footnotes M O d. different colours Audience analysis Select one: O a. is prejudicial a O b. helps the writer determine the best message OC O c. is unnecessary O d. is simply guess work and should be avoided In plain business writing, it is a good idea to use Select one: a. jargon . O b. common, everyday words O c. foreign words and phrases O d. buzzwords