Question: The SMG Strategic Relationship Management (SRM) Framework provides a practical approach to creating and maintaining relationships with key stakeholders that optimizes the effects of service

The SMG Strategic Relationship Management (SRM) Framework provides a practical approach to creating and maintaining relationships with key stakeholders that optimizes the effects of service quality and maximizes both transaction security (i.e. client stability) and relationship utility (i.e. profit).

Please explain how this is achieved through structured management of client relationships?

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