The table below shows the work content of the process steps, activity times in minutes per unit, shared and non$-$shared work activities, and the type of resource required.

There are three service technicians on duty, one inspector, one billing clerk, and one shipping clerk.

$\backslash$table$[[$Activity$,\backslash$table$[[$Activity Time$],[($minutes$)]],\backslash$table$[[$Activity$],[$Performed By$]]],[$Start$,-,],[1,7,$Service technician$],[2,17,$Service technician$],[3,24,$Service technician$],[4,15,$Inspector$],[5,3,$Billing clerk$],[6,5,$Billing clerk$],[7,25,$Shipping clerk$],[$End$,-,]]$

Round your answers to the nearest whole number.

a$.$ What is the service rate for the service technician?

$$ minutes$/$unit

b$.$ What is the labor utilization rate $(\%)$ for the billing clerk?

$\%$

c$.$ What is the labor utilization rate $(\%)$ for the service technician?

$\%$

d$.$ Calculate the labor utilization rates $(\%)$ for the inspector and the shipping clerk.

Inspector utilization: $\%$

Shipping clerk utilization: $\%$

What job represents the bottleneck in this process?

The $$ job is the bottleneck.