The table below shows the work content of the process steps, activity times in minutes per unit, shared and non$-$shared work activities, and the type of resource required. There are three

service technicians on duty, one inspector, one billing clerk, and one shipping clerk.

Round your answers to the nearest whole number.

a$.$ What is the service rate for the service technician?

minutes$/$unit

b$.$ What is the labor utilization rate $(\%)$ for the billing clerk?

$\%$

c$.$ What is the labor utilization rate $(\%)$ for the service technician?

$\%$

d$.$ Calculate the labor utilization rates $(\%)$ for the inspector and the shipping clerk.

Inspector utilization:

$\%$

Shipping clerk utilization:

What job represents the bottleneck in this process?

The

job is the bottleneck.