Question: The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type
The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required. There are three service technicians on duty, one inspector, one billing clerk, and one shipping clerk.
| Activity Time | Activity | |
| Activity | (minutes) | Performed By |
| Start | - | |
| 1 | 8 | Service technician |
| 2 | 17 | Service technician |
| 3 | 25 | Service technician |
| 4 | 10 | Inspector |
| 5 | 3 | Billing clerk |
| 6 | 5 | Billing clerk |
| 7 | 25 | Shipping clerk |
| End | - |
Round your answers to the nearest whole number.
-
What is the service rate for the service technician?
minutes/unit
-
What is the labor utilization rate (%) for the billing clerk?
%
-
What is the labor utilization rate (%) for the service technician?
%
-
Calculate the labor utilization rates (%) for the inspector and the shipping clerk.
Inspector utilization: %
Shipping clerk utilization: %
What job represents the bottleneck in this process?
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