Question: The territory manager hears about how Lucia was able to successfully manage various types of conflict on her team and how she was able to

The territory manager hears about how Lucia was able to successfully manage various types of conflict on her team and how she was able to help Drake overcome his concerns even faced with his strong emotions. Therefore, she asks Lucia to explain at the next manager meeting the various ways that she has seen people deal with conflict. Lucia put together the following observations:

People steer clear of individuals or issues when they arise and just brush them off like they do not exist.

People are willing to bend to the will of others and always agree to avoid disagreements.

People will both give a little and make concessions to mutually settle the dispute.

People will go to extreme lengths to

win

the conflict.

People will work together to solve a problem or overcome a challenge.Based on Lucia

s explanation of the ways she observed that people handle conflict, she used the Thomas

-

Kilmann Model. This model contains five specific approaches to conflict resolution. Based on the scenario, identify the five steps Lucia observed.

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