Question: There are two steps in customer recovery. The first step is to find the customer who is in jeopardy of being lost to the company.
There are two steps in customer recovery. The first step is to find the customer who is in jeopardy of being lost to the company. what is the second step?
Multiple Choice
Conduct focus groups.
Send the customer a sales promotion.
Calculate the customer lifetime value.
Contact them to determine why they have stopped buying.
Use social media to research ehat they ate currently purchasing
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