These are the steps for a patient to receive an echocardiogram: Patient checks in (1 minute). Patient sits in waiting area (1 minute). Patient goes to registration booth and is registered (3 minutes). Patient is sent to third floor for exam (3 minutes). Patient sits in waiting area (11 minutes). Echo staff checks paperwork and enters order (3 minutes). Echo staff goes to procedure room and enters demographic patient data into machine (3 minutes). Echo staff takes patient to procedure room (1 minute). Echo staff gets a blanket and brings it to the room (1 minute). Patient changes (2 minutes).

Echo staff performs exam (23 minutes). Patient changes and is dismissed (2 minutes). Echo staff writes down exam information (3 minutes). Echo staff moves to control area (1 minute). Echo staff charges for exam (2 minutes). a. b. c. Develop a basic flowchart. Develop a value stream map. What improvements would you recommend? Why? 3. Develop a process activity chart for problem 1. a. Categorize activities as value-added, non-value-added, and business-value-added.

Reference Book

Karuppan, C. M., Dunlap, N. E., & Waldrum, M. R. (2016). Operations management in healthcare: Strategy and practice. Springer Publishing Company