Think about your own experiences or observations in a work environment and consider what can cause conflicts to arise.$$

Describe a specific situation where a conflict occurred and analyze the reasons behind it$.$

How did the conflict affect the people involved and the overall productivity of the organization?$$

Looking back, how could assertiveness skills have been used to handle the conflict more effectively?$$

Discuss the potential role of negotiation skills and the process of resolving conflicts.$$

Reflect on the possible consequences when disputes are left unresolved in a workplace.