Question: Through _ _ _ _ _ _ _ _ , the service firm trains and motivates its customer - contact employees and supporting service people

Through ________, the service firm trains and motivates its customer-contact employees and supporting service people to work as a team to provide customer satisfaction.
Group of answer choices
external marketing
internal marketing
service inseparability
service variability

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

Through _ _ _ _ _ _ _ _ , a service firm orients and motivates its customer - contact employees and supporting service people to work as a team to provide customer satisfaction. Group of answer...

Q:

Requirements: Use the Lakeshore Bank case to design a spreadsheet risk monitoring model. Your model should have the components included in the template we have been using in class. These components...

Q:

Hi there! One more question for you. Similar to my last one. I have to have it done by tonight. Let me know if you cannot do it. Here it is: Scenario 3 May I Propose To... You are a partner in a...

Q:

According to the authors, when does a company typically invest in test marketing? before the full product introduction at idea generation time before the product concept after meeting with a...

Q:

Fill - in - the - blank products are consumer products that the consumer either does not know about or knows about but does not normally think about buying. These products require a lot of...

Q:

the are the PPW slides I need a discussion about this powerpoint. Chapter 2: Service Characteristics of Hospitality and Tourism Marketing Chapter Objectives 1. Describe a service culture. 2. Identify...

Q:

Diagnostic Change Models 1) Leavitt's Model (1965) 2) Weisbord's Six-Box Model (1976) 3) Congruence Model for Organization Analysis (1977) 4) McKinsley 7-S Model (1982) 4) Tichy's Technical Political...

Q:

Based on the information in this case, 1. Discuss what it means to be socially responsible and what factors influence that decision. 2. Explain green management and how organizations can go green....

Q:

PLZ answer them all!! 1. Implicit service 2. Critical path 3. Explicit service 4. Service-profit chain 6. Service guarantees 5. Provider-routed services 8. Service Recovery 7. Outsourcing 9. Forming...

Q:

Introduction Alaska Airlines is a Seattle-based air company dating back to the 1930s. The company survived the World War, the Great Depression, and several crises. The most recent one occurred at the...

Q:

Why would you anticipate a lower P/E ratio for a typical natural gas utility than for a computer technology firm, such as Dell Computer?

Q:

An individual is a head of household. What is her standard deduction? a.n$18,350 b.n$18,650 c.n$12,400 d.n$24,800

Q:

Yang, Inc., has a semimonthly payroll of $ 5 3 , 9 0 0 on September 1 5 , 2 0 - . The total payroll is taxable under fich Taxes - HI; $ 5 0 , 4 0 0 is taxable under FICA Taxes - OASDI; and $ 7 , 3 0...

Q:

Bond X is noncallable and has 20 years to maturity, a 9% annual coupon, and a $1,000 par value. Your required return on Bond X is 12%; if you buy it, you plan to hold it for 5 years. You (and the...