: To apply a learning evaluation model to data obtained on a training program, through the use of employee feedback.

Instructions:

Step $1$: Review the Training Objectives and Training Evaluation Results received from participants in a training program on $$Difficult Interactions$.$ These are on pages $2,3,$ and $4.$

Step $2$:

$1.$ Apply Kirkpatrick$$s Model of Training Evaluation to the results from the survey.

$2.$ Which of the four levels of training evaluation will you not be able to assess from survey results?

$3.$ What would you recommend training managers do $($other than a survey$)$ to evaluate all four levels of the model?

$4.$ Based on this model, and what you know from the survey results $$ was the training effective?

$5.$ Your answer should be detailed and your rationale based on learning in the course.

$6.$ This assignment will be graded based on the rubric on pages $5$ and $6.$

Workshop Objectives:

To learn how to decide which situations are worthy of a difficult interaction, to find the source of the difficulty, and to productively discuss the emotions that difficult interactions can raise, and overcome barriers to action.

$$ To reach a common understanding on how to approach and solve difficult interactions we will:

$$ Learn what difficult interactions are.

$$ Understand the causes of difficult interactions.

$$ Learn which types of situations are worth investing time and energy to resolve.

$$ Gain insight on how to overcome barriers to action.

$$ Identify the interpersonal differences that trigger difficult interactions.

$$ Productively discuss the emotions that difficult interactions can raise.

$$ Learn how to design solutions that incorporate everyone$$s interests and concerns.

Training Evaluation Results:

What part of the workshop provided the most value to you? What suggestions for improvement do you have? Any other suggestions or comments to help us improve future workshops?

A dry topic that was made interesting and relevant with a good presentation. While this had the potential of being a long boring day it was nothing of the sort. The underlying assumption is that you can only change your behavior, not that of others. If that is the case, then perhaps a few concrete examples or case studies of that would help to illustrate the point. May want to consider changing the seating arrangement for the room. The U shape is preferable to the classroom structure that we grew up with in school. It provides a more engaging and open style and allows the presenter to move closer to the participants to either address a point or to distribute supporting material.

As previously mentioned, case studies or firm examples of how people can deal with a $1.$ Tyrannical Boss, $2.$ Lazy Co$-$worker, $3.$ Office Clown, etc. could be of some use.

Hearing how others managed their own difficult interactions and feelings on the before and after the situations. The group activity helped to add to the presentation. Allows for open dialogue as well. Fix the remote for the projector....lol. Probably had a lot on that one.

I think it was well done. Keep up the good work. Organized and the work book was great to follow with.

The instructions on how to frame difficult conversations and the interactions with the various groups.

I liked the fact that the groups changed for each exercise.

Everything was well organized and literature was available. To have someone from each group do their presentation to the whole group per exercise. I really enjoyed this workshop and I think it should be part of all our employees training requirements. I enjoyed the cross section of departments in the workshop and it provided us with different viewpoints.

Different ways on how an issue could be presented. Lot's more case studies I enjoyed the workshop.

Identifying and dealing with different personality styles and emotions. Acknowledging that we all see$/$respond to situations differently and trying to keep other perspectives in mind. What may be bothersome to some, may not concern others. Using different case studies for each scenario. We were tired of fictitious "Helen" by the end of the day. You did a great job organizing and presenting this course.

I felt that I really got a lot out of the small group activities. Looking at the situations a listening to others feedback really helped me to see the presented situation in a new light and consider other options and ideas I hadn$$t come up with on my own. I don$$t have much experience, and I feel like I really gained from hearing other experiences, good and bad. One thing that I noticed is that further in the day the small group sessions became shorter and shorter and it was not enough time to work through all the questions posed in the hand book. I think the questions are good and people would benefit from more time to work through them. I know for the last group I was in$,$ we got through one of the eight questions. Just a thought.

Tips and tricks to d