Tyson is preparing a routine claim message. His laptop computer is not functioning properly, and he needs to have the hard drive replaced. The computer is still under full warranty, so repairs will be covered.

What advice would you give Tyson as he prepares his routine claim message? Check all that apply.

__ Use an indirect organizational approach.

__Use a friendly, receiver-focused tone.

__Provide in-depth and detailed explanations.

Routine request messages most often solicit a favorable response. What advice should you follow when preparing a favorable response to a routine request?

__Provide general answers to specific questions.

__Show sincere interest in the request and person.

__Use an inductive approach to organize your response.

Read the scenario about extending credit, and then answer the corresponding question.

Alan works for an online retailer. He has been asked to prepare a message extending credit offers to new customers who purchase more than $100 in merchandise. Because Alan has never written a message extending credit, he needs your advice.

__What advice would you give Alan?

__Encourage customers to visit the website to opt out of credit options.

__Open with an acknowledgment of legally required disclosures.

__Open by extending credit and acknowledging shipment of an order.

Answer rating: 100% (QA)

For Tysons routine claim message 1 Use an indirect organizational approach This may not be necessary for a routine claim message especially since Tyso... View the full answer