Question: Kevin is preparing a direct claim message. His laptop computer is not functioning properly, and he needs to have the hard drive replaced. The computer

Kevin is preparing a direct claim message. His laptop computer is not functioning properly, and he needs to have the hard drive replaced. The computer is still under full warranty, so repairs will be covered.

Which would be the best opening for Kevin's message?

Dear Customer Service, Please repair my laptop computer

(

enclosed

) .

The machine is currently under full warranty.

Dear Customer Service, You need to fix my laptop immediately! It is ridiculous that something so expensive just doesn't work.

Dear Customer Service, I would like to inquire about the possibility of laptop repair services.

Kevin is preparing a direct claim message. His laptop computer is

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