Question: Alyssa is preparing a direct claim message. Her laptap computer is not functioning properly, and she needs to have the hard drive replaced. The computer

Alyssa is preparing a direct claim message. Her laptap computer is not functioning properly, and she needs to have the hard drive replaced. The computer is still under full warranty, so repairs will be covered.

Which would be the best opening for Alyssa's message?

Dear Customer Service, I would like to inquire about the possibility of laptop repair services.

Dear Customer Service, You need to fix my laptop immediately! Failure to comply will result in future litigation.

Dear Customer Service, Please repair my laptop computer

(

enclosed

) .

The machine is currently under full warranty.

Alyssa is preparing a direct claim message. Her laptap computer is

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