Unit 01: Communicate in a Business Environment

AC1.5: Explain the importance of using Business communications: email, letters, reports, presentations correct grammar, sentence structure, punctuation, spelling and conventions Conventions: paragraphs, format, formality, language, style, in business communications terminology, e.g. technical terms, use of jargon, abbreviations, acronyms Importance: e.g. accuracy, own standards of work, professional image, customer perception AC1.6: Explain the factors to be taken Planning communication media into account in planning and structuring different communication Factors: e.g. audience, communication objective, message, channel, media timing, preparation Structuring different communication media Factors: introduction, e.g. background, basics; details, e.g. facts and figures; response or action, e.g. conclusion; close AC1.7: Explain ways of overcoming Barriers to communication: use of jargon, emotions, taboo topics, barriers to communication lack of interest or relevance, distraction, perception and viewpoint; physical disabilities, e.g. hearing problems, speech difficulties, body language; language differences, e.g. understanding accents; expectations and prejudices, e.g. false assumption and stereotyping; cultural differences Ways of overcoming barriers: focus on the receiver, take the receiver more seriously, crystal clear message, skilfully delivered messages, multiple communication channels, awareness of own emotions and attitude. seven of communication ( clarity