Unit 5 : PROBLEM SOLVING AND DECISION MAKING

1- Define:

a. Problem.

b. Decision making.

c. Scientific decision making.

d. Complexity in scientific decision making.

e. Information.

f. A management information system (MIS).

g. Creativity.

2- Describe the PDCA cycle as model to solve problem.(Fig 1 294).

3- Describe the Toyota method for problem solving.(Fig 3-296).

4- Define the decision-making model.(fig 4-299)

5- What is the problem caused by information overload?

6- What is the Creative Process? and How to Help People Think Creatively?