User interaction-based decomposition breaks down a product into the ______.

a) attributes users value when using the product

b) activities involved in making the product

c) activities users go through when using the product

d) attributes involved in profiling the product

A(n) ________ is a prototype that is created using mostly parts or system elements from an existing product or service.

a) fake door

b) one-night stand

c) fake back-end

d) impersonator

Which of the following statements about the Kano model is TRUE?

a) It classifies user needs into three categories.

b) It is a tool for opportunity identification.

c) It classifies product solutions into three categories.

d) It is an exact mathematical science.

Which of the following tools is useful in user interaction-based decomposition?

a) Process blueprint

b) Process layout diagram

c) Service blueprint

d) Service layout diagram

A new product or service creates a ________ value if it costs ______ to supply the new product or service than customers are willing to pay.

a) social, less

b) financial, less

c) social, more

d) financial, more

A firm can innovate in many ways EXCEPT ______.

a) creating new problems

b) creating new products or services

c) creating new production processes

d) creating new markets