Question: Using the data given in Table 1, determine the process capability indices for performance metric. 'First Call Resolution'. The specification limits for the FCR are;

Using the data given in Table 1, determine the process capability indices for performance metric. 'First Call Resolution'. The specification limits for the FCR are; LSL=75% and USL=100%. Provide the appropriate interpretation for the process capability indices drawn, based on the available data

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