Using the HR metrics document in this module as your guide (to define terms), answer the following question:

Employee longevity (length of service) is a stated value in your organization's mission and vision, but many in your HR staff feel that excessive longevity is inhibiting (hurting) creativity and causing problems with, and strong resistance to, change initiatives.

Which metric is LEAST useful in understanding this potential problem?

1. Average employee retention period 2. Employee complaints by category 3. Employee commitment index 4. Settlement costs and penalties

Write the answer (not the number) and in a few sentences explain the reason(s) that you arrived at your answer.