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Week $5-$ Midterm Exam

The midterm exam is worth a total of $110$ points. The exam is timed and covers all material covered during the first section of choice questions. In addition, there are $3$ questions requiring a written response of a few paragraphs. Do not begin until you a the exam in one sitting.

$1$

$2$ points

"Leaders get the right people on the bus $($and the wrong people off the bus$)$ and set the direction." This quote describes

unfreezing the old culture

creating a guiding coalition

refreezing the new culture

transformational leadership

$2$

$2$ points

People resistance refers to

introverted staff members who do not like working with patients

arguments that attempt to undermine the scientific credibility of data

arguments about patients' ability to accurately judge their interactions with healthcare clinicians

arguments about how $"$my patients are different"

$3$

$2$ points

Which of the following definitions does NOT match the corresponding Institute of Medicine dimension of quality?

Safe $-$ Care should be as safe for patients in healthcare facilities as in their homes.

b$.$ Efficient $-$ Care and service should be cost$-$effective, and waste should be removed from the system.

c$.$ Effective $-$ Physicians have discretion to deliver the care they deem to be effective, based on their experience.

Timely $-$ Patients should experience no waits or delays when receiving care and service.