Visit a local fast-food restaurant, such as McDonald’s, Burger King, or Wendy’s, and order a meal.

Instructions:

1. During your visit, perform a quality analysis of the store, including but not limited to:

(a) external store appearance, including shrubbery, cleanliness, and upkeep of outer building and parking lot

(b) drive-through, including ease, speed, and accuracy of service

(c) cleanliness of inner store, including tables, floors, and restrooms

(d) employee factors, including appearance, friendliness, and efficiency

(e) service factors, including speed and accuracy

(f) food quality, including taste, freshness, temperature, and portion size.

2. Assume you are the store manager and want to improve the areas you found to be weak. Outline the corrective actions you would take.

3. Meet with other students in groups of five to six to discuss your findings.

Answer rating: 100% (QA)

ANSWER 1 During your visit perform a quality analysis of the store including but not limited to a external store appearance including shrubbery cleanl... View the full answer