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Super Tunnel-Session 1 Review Chapter 2 KEY WORKPLACE ATTITUDES This week's forum is built around the Organizational Framework for understanding and applying Organizational Behavior. It summarizes the way: - values - personal attitudes - intentions serve as inputs to a host of individual and organization/ level outcomes. In Chapter 2, you read how values and personal attitudes might become causes of problematic outcomes; such as: - Low task performance - Low well-being/flourishing - Low citizenship behavior - Counterproductive behavior - High turnover These inputs might also contribute to the organizational-level outcomes of: - Poor firm performance - Low customer service satisfaction MAJOR QUESTION Why should management pay attention to workplace attitudes? THE BIGGER PICTURE Researchers have identified a small number that is especially potent among the many workplace attitudes we might see as outcomes in the Organizational Framework for Understanding and Applying OB. These key attitudes allow you to track a limited number of workplace attitudes to gauge how the organization is going. When you try to make sense of the workplace on either side of a manager's desk, these are the important attitudes to follow (savvy managers will track these four key workplace attitudes): 1. Organizational Commitment 2. Employee engagement 3. Perceived organizational support 4. Job Satisfaction ASSIGNMENT: Select a specific "Super Tunnel" project/worksite of the (4) key workplace attitudes. Explain why/how this workplace attitude could affect the workers on the project. (in this forum, you may focus on the actual workers OR the supervisory teams OR the project leaders. You may center the discussion more specifically around the "key terms" listed within the selected pages above)