What a Star, What a Jerk HBR Case: Please read the attached case study and identify how you would address this tough coaching conversation with Andy Zimmerman using the questions below.

Establishing Rapport and Being Authentic

1. Which behavioral style does Andy exhibit?
2. Based on his behavioral style, what tactics would you use to coach Andy?
3. What questions would you ask to empower Andy to make a change?
4. What connections (e.g., new opportunities, mentoring, relationships, etc.) could you provide to Andy?

Stages of Change

1. Where is Andy on the stages of change?
2. How would you help him get to the next light-bulb moment?

Be Purposeful About Your Conversations

1. Goal what is the purpose/intended outcome of your conversation with Andy?
2. Reality how would you help Andy get a clear picture of the situation (without yelling or throwing things)?
3. Options what options for growth would you explore to inspire change (specific training programs, resources, or tools you could share with Andy)?
4. What to what would you ask Andy to commit to develop him into an effective team member. (This is not a punishment, but an action to help him grow).