What are the different service processes and technologies used to improve effective and efficient operations, and what are the many advantages and disadvantages of these service processes and technologies?

I was referring the the types of service processes from Exhibit 7.1 and Exhibit 7.3 of the textbook.

Buffered Permeable Reactive core (none) system (some) system (much) High Low Face-to-face total customization Face-to-face loose specs Sales Face-to-face tight specs Production opportunity efficiency Phone contact Internet and onsite Mail technology contact Low Degree of customer/server contact Highexhibit 7.3 Platform Service Business Model Platform Business Consumers Producers Collect Consume Transaction Create product or provider product or service service Connect customer and provider