What are the major differences between a process map and value stream map?

a$.$ A process map captures work time and total cycle time.

b$.$ A value stream map captures work time and total cycle time.

c$.$ A process map always includes swim lanes.

d$.$ Value stream maps typically take less effort to create than process maps.

The growing popularity of Net Promoter Score $($NPS$)$ as a survey technique comes from its

a$.$ Use of a comprehensive list of questions

b$.$ Ease of use

c$.$ Use of simple$-$to$-$understand emoji

d$.$ Ability to be completed in a less than a minute

e$.$ b$,$ c$,$ and d

The power of the Delphi Technique comes from its

a$.$ Exclusive use of confidential surveys

b$.$ Combining confidential surveys with brainstorming meetings

c$.$ Exclusive use of brainstorming meetings

d$.$ Origins from Oracle Corporation

A brainstorming tool used to organize and summarize many ideas around common themes is a$/$an

a$.$ Kaizen

b$.$ Kano Model

c$.$ Affinity Diagram

d$.$ Critical to Quality

FMEA is superior to root cause analysis

a$.$ In tackling simple problems or defects

b$.$ In tackling complex problems or defects

c$.$ Because it only analyzes the major mode of failure

d$.$ Because it only analyzes the primary effect of failure