1. What is customer interaction. To what extent do customers interact in any of the processes. Consider both interaction and/or the service encounter.

2. What is the type of process structures and give example?

3. Describe resource flexibility decision. Give an example of high resource flexibility and low resource flexibility?

4. Describe capital intensity and if automation is part of the process, is it fixed or flexible?

5. Describe the interactions between process type: inventory placement and customer interaction. Give examples. These include the ideas of front/back office as well as the list that includes "make-to-stock".

6. Four types of inventory: Average aggregate inventory value (AAIV), Weeks of Supply, Inventory turnover. MRO (maintenance, repair and operating supplies) required to keep equipment reliable. For all four types of inventory, give examples of each.

7. Take note of linkages between process decisions and sustainability. Discuss. Consider environment, social, customization, and waste. Give example.

8. Take note and discuss productivity, capacity, throughput, utilization, bottlenecks and/or economies of scale.