Question: What is customer interaction. To what extent do customers interact in any of the processes. Consider both interaction and/or the service encounter. What is the

  1. What is customer interaction. To what extent do customers interact in any of the processes. Consider both interaction and/or the service encounter.

  1. What is the type of process structures and give example?

  1. Describe resource flexibility decision. Give an example of high resource flexibility and low resource flexibility?

  1. Describe capital intensity and if automation is part of the process, is it fixed or flexible?

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