Question: What methods and processes does Disney employ to improve their customer experience ( in terms of waiting in line ) ? Do you like the

What methods and processes does Disney employ to improve their customer experience (in terms of waiting in line)?
Do you like the use of FastPass/FlashPass/DisneyGenie? Is it fair? Have you or would you be willing to pay for it?
Do you have other recommendations for improving the queuing systems at Disney or other amusement parks?
Do you have unique suggestions on how to improve the queuing system in other retail/service/entertainment organizations?

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